How to choose your concierge?
Entrusting the management of your property to a concierge service is an important decision. Here are the concrete criteria to choose the right partner and avoid unpleasant surprises.
Key criteria
Geographic area
The closer the concierge is to your property, the better they can handle in-person check-ins and avoid key lockboxes — a real plus for the guest experience.
Client reviews
Check feedback from other property owners. A profile with several detailed reviews is far more reliable than a sales pitch with no verifiable history.
Availability
A good concierge is reachable quickly. Ask about on-call hours, how emergencies are handled at night and on weekends, and typical response times.
Commission rate
Check the percentage charged and exactly what it covers: cleaning, linen, guest welcome, review management... A low commission may hide hidden fees.
Services offered
Ensure the concierge covers your real needs: check-in/check-out, professional cleaning, linen supply, maintenance and minor repairs.
Questions to ask before signing
- What is your exact commission rate? What services does it include?
- Are check-in and check-out done in person or via a key lockbox?
- How do you handle emergencies? Is this charged extra?
- How many properties do you currently manage in my area?
- What is your policy in the event of damage caused by a guest?
Warning signs
No written contract
Working without a contract leaves you exposed to disputes with no recourse. A serious professional always provides a written document detailing both parties' commitments.
No professional insurance
Without professional liability insurance, you are on your own if an incident occurs. Always request a certificate of insurance before signing.
Compare verified concierge profiles by geographic area, with their reviews and rates.
Compare concierges on superhosts